The agreement that governs the Qua website and the Qua workspace — what we provide, what you agree to, how plans and quotas work, who owns what, and what happens when things go wrong.
1. This agreement
These Terms of Service (the "Terms") form a binding agreement between Qua ("Qua", "we", "us") and the person or entity that accesses the qua.dev website or the Qua application ("you", "Customer"). By creating an account, accessing the service, or clicking to accept, you agree to these Terms. If you accept on behalf of an organization, you represent that you are authorised to bind it.
Where Qua and a Customer have signed a separate written agreement, order form or enterprise contract, that agreement controls to the extent it conflicts with these Terms. Our handling of personal data is described in the Privacy Policy and, for Customer content, governed by the Data Processing Agreement.
2. The service
Qua is a governed enterprise AI workspace. Work is organised into Sessions. Each Session is resolved through an answer waterfall that attempts the cheapest trustworthy source first — your saved knowledge, then your organization's verified and connected sources, then fast external models, then premium models — subject to your organization's policies. Every turn produces a receipt recording tier, model, tokens, latency, measured cost and estimated cost avoided.
We may change, add or remove features. We will not materially degrade a core feature of a paid plan during a paid term without notice and, if you object, a pro-rata refund of the unused portion.
3. Accounts, organizations and roles
- You must provide accurate registration information, keep credentials secure, and are responsible for activity under your account.
- If you join a workspace using an email address controlled by an organization, that organization may administer your account, apply policies to it, access content you save to shared scopes, and remove your access.
- Administrators are responsible for the users they invite, the policies they set, the sources they connect, and for having the rights and any required consents for data they put into Qua.
- You must be at least 18 years old to use Qua.
4. Plans, quotas, fees and taxes
One task equals one Session. The Free plan includes up to 100 tasks per month. Paid plans are published on our pricing materials and are billed in advance for the subscription term unless an order form says otherwise. Fees are non-refundable except where these Terms or applicable law require a refund. Fees exclude taxes, which you are responsible for other than taxes on our income; where GST, VAT or equivalent applies we will add it.
Graceful degradation. When a plan quota or an organization budget cap is reached, Qua does not stop mid-task and does not silently generate overage charges: the waterfall continues to resolve through the zero-cost tiers and the reason is shown in the interface. Additional metered usage is only charged where you have expressly enabled it.
Late amounts may accrue interest at the lower of 1.5% per month or the maximum permitted by law. You may cancel at any time, effective at the end of the then-current term.
5. Acceptable use
You will not, and will not permit anyone to:
- break the law, infringe intellectual property, or violate anyone's privacy rights;
- upload material you lack the rights or consents to process, or regulated data the service is not contracted for — including protected health information, payment card data, or government identity numbers — unless we have agreed in writing;
- generate or distribute content that sexually exploits minors, incites violence, harasses, defames, or facilitates weapons, malware or fraud;
- attempt to reverse engineer, scrape, resell, benchmark for a competing product, or circumvent quotas, rate limits, moderation or governance controls;
- probe or attack the service or its providers, or use it to train a competing model on our outputs where a model provider's terms prohibit it;
- present AI output as human-authored where the law or a professional obligation requires disclosure.
We may suspend access without notice where necessary to protect the service, other customers, or to comply with law, and will restore access as soon as the cause is resolved.
6. Your content and our intellectual property
You retain all rights in the prompts, documents and other material you submit ("Customer Content") and in the outputs generated for you, to the extent such outputs are capable of ownership. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, index and display Customer Content solely to provide, secure and support the service, and to comply with law. We do not use Customer Content to train models.
Qua, its software, models of measurement, receipts format, documentation, and all associated trademarks remain our property. You may not use our marks without permission. Aggregated, de-identified statistics that cannot identify you or your organization may be used to operate and improve the service.
Feedback you send us may be used without restriction or obligation.
7. AI output and third-party models
AI output can be inaccurate, incomplete or unsuitable. Outputs are not legal, medical, financial or other professional advice. You are responsible for reviewing output before relying on it, and for any decision you make with it. Cost, savings and ROI figures shown in receipts and dashboards are measurements and estimates based on stated assumptions, presented as ranges where estimated — they are not guarantees.
Qua routes to third-party model, retrieval and speech providers listed on the subprocessor page. Those providers' own acceptable-use policies apply to content you route through them. Output may not be unique; similar output may be generated for other users.
8. Confidentiality and security
Each party will protect the other's non-public information with at least reasonable care and use it only for this agreement. Our security measures are described in the Privacy Policy and the DPA. You are responsible for configuring governance, policies and access in a way that suits your risk posture, including whether to enable the Open Models tier and web retrieval.
9. Warranties and disclaimers
Each party warrants it has authority to enter this agreement. We warrant that we will provide the service with reasonable skill and care and will not materially decrease security protections during a paid term.
Except as expressly stated, the service is provided "as is" and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that output will be accurate. Nothing in these Terms excludes liability that cannot be excluded by law, including consumer rights in the EEA, the UK, California and India.
10. Indemnities
You will defend and indemnify us against third-party claims arising from your Customer Content, your use of the service in breach of these Terms, or your violation of law.
We will defend and indemnify you against third-party claims that the Qua software, as provided by us and used in accordance with these Terms, infringes that party's intellectual property rights, excluding claims arising from Customer Content, third-party model output, or combinations we did not supply.
11. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if advised of the possibility. Each party's total aggregate liability arising out of this agreement is limited to the greater of the fees paid or payable by you to us in the twelve months before the event giving rise to the claim, or US$100. These limits do not apply to your payment obligations, either party's indemnity obligations, or a party's wilful misconduct.
12. Term, suspension and termination
These Terms apply while you use the service. Either party may terminate for material breach not cured within 30 days of notice. You may close your account at any time. On termination your access ends, and we will delete or return Customer Content in accordance with the Privacy Policy and the DPA. Sections that by their nature should survive — content ownership, confidentiality, disclaimers, indemnities, liability limits and governing law — survive.
13. Governing law and disputes
These Terms are governed by the laws of the State of California, excluding its conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California. This choice does not deprive a consumer of the protection of mandatory law in their country of residence: users in the EEA and the UK may bring proceedings in their local courts under local law, and users in India may do so in India.
Before filing a claim, the parties will attempt to resolve the dispute in good faith for 30 days after written notice to legal@qua.dev.
14. General and contact
These Terms, with any order form and the linked policies, are the entire agreement between the parties. Neither party may assign without consent, except to a successor of its business. If a provision is unenforceable, the rest remains in force. A failure to enforce is not a waiver. Neither party is liable for delays caused by events beyond reasonable control. Notices to us go to legal@qua.dev; notices to you go to the email on your account.
We may update these Terms; material changes take effect 30 days after we post them or notify you, and continued use after that constitutes acceptance. These Terms were last updated on August 25, 2026.